Damaged or Incorrect Order
If your order arrives damaged or you receive an incorrect item, contact ScentsZone promptly with your order number and clear details of the issue.
SCENTSZONE · POLICIES
RETURNS &
ORDER ISSUES.
Simple guidance when something is not right with your order.IMPORTANT
Eligibility for a return or replacement depends on the condition of the product and the nature of the issue. Contact us before sending anything back.
Return Condition
Products should be kept in their received condition while your request is reviewed. Do not send a product back without receiving return instructions from ScentsZone.
Fragrance Preference
Fragrance perception is personal. A preference for a different scent does not automatically establish return eligibility.
Request Help
For an order issue, contact us with the relevant order number.
CONTACT SCENTSZONE